Senior Systems Engineer

  • Systems Engineer
  • St. Louis
  • Posted 4 years ago

Skills: Windows Virtual Desktops, Terminal Server Infrastructures


The Endpoint Technology Solutions group works with Business/IT leadership and our technology partners to provide the vision for our future work environment.  We design, build, and support solutions that empower employees and provide greater flexibility in their daily work.  As a part of the team, you will deliver a wide range of applications and systems that support 83,000 employees’ physical and virtual business technology environments around the globe.  You will be an integral part of our success, providing innovative and exceptional solutions for productivity, collaboration, and communication in a secure environment. Our core technology areas are Mobility (messaging, remote access and mobile applications), Platforms (Citrix, Terminal Server) and Client Architecture (Lync, Exchange, Office, Server O/S, Desktop O/S).


As a Senior Systems Engineer you will be responsible for maintaining and supporting components of our virtual desktop environment, including virtual desktop infrastructure, client-based Windows operating systems, and application components within the infrastructure.  Your responsibilities will include, but not be limited to:

  • Problem management
  • Continuous improvement (capacity reporting, trending, process improvement)
  • Escalated engineering-level support (Tier III)
  • Knowledge management
  • System maintenance and patching
  • Participation in on-call duties
  • Transition of support-related knowledge and documentation to other technical support teams


Qualifications Required:

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • 5+ years’ experience with incident and problem management
  • 3+ years’ experience supporting Windows virtual desktops (Windows 7/8, Windows 2008 R2 Terminal Server)
  • 3+ years’ experience supporting Citrix or Terminal Server infrastructures
  • Proficiency supporting current versions of:
    • Windows Remote Desktop
    • Active Directory
    • Group Policies
    • Windows printers/printing
    • Thin clients
    • Citrix XenApp
    • Citrix XenDesktop
    • Citrix Provisioning server
  • Ability to produce clear procedural, technical, and report documentation
  • Ability to successfully communicate technical details to a wide variety of audiences, including technical and non-technical individuals
  • Proven initiative and ownership in solving problems


  • VBScript or Powershell scripting experience
  • Virtual desktop experience in an environment supporting more than 5,000 users
  • Virtual desktop experience in and environment supporting users in different geographical regions
  • Experience supporting a growing consumerized environment, with clients accessing the environment via smartphones, tablets, kiosks, etc.
  • Experience supporting Microsoft App-V and UE-V technologies
  • Experience supporting Microsoft SCCM 2007/2012
  • Experience with VMWare or XenServer as a virtualization platform
  • Experience with enterprise-class storage, such as EMC and NetApp
  • Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field
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Josh Young

Josh Young is a Senior Technical Recruiter and has been with iBridge Solutions since 2010. He has over 7 years of professional recruiting experience in the Saint Louis area and is dedicated to understanding the current job market, educating others on market trends, assessing each person’s best path to a successful career, and coaching them through the entire placement process and beyond. Josh grew up on a pig farm in Jonesburg, MO; where he still tries to visit as often as possible to help his dad with cutting down trees, building horse pastures, hunting, or simply enjoying the open country. While the pig manure shoveling days are over, the "farm life" responsibilities, coupled with the ability to survive as the 3rd son in a large family, has given Josh the determination to give his all to his work, family, and friends. Josh is also known for his quick wit and intimidation on the volleyball court; currently playing for a Men's Volleyball team who has not lost a tournament since 2012 (including winning the 2012 National Championships).