TO IMPROVE CX IN 2025, RETAIL AND ECOMMERCE MUST PRIORITIZE DATA INTELLIGENCE

Customer expectations are higher than ever, and businesses that don’t use data effectively will struggle to keep up. In 2025, data intelligence isn’t just an advantage—it’s a necessity for delivering personalized experiences, making real-time decisions, and staying competitive.

In his latest article, To Improve CX in 2025, Retail and eCommerce Must Prioritize Data Intelligence, Amit Patel explores how businesses can turn data into actionable insights. From AI-powered customer support to predictive analytics and omnichannel engagement, he highlights key strategies shaping the future of customer experience.

Companies that put data at the core of their CX strategy will be the ones leading the way.

Read the full article here.

Meagan LaRose