Amit Patel, Consulting Solutions SVP, authored an article for CustomerThink titled “Believe the Hype About AI-Driven Hyper-Personalization & CX.” In this piece, Amit examines how organizations are using artificial intelligence, machine learning, and real-time data to move beyond traditional personalization toward highly individualized, context-aware customer engagement. He also highlights the importance of balancing innovation with […]

Amit Patel, Senior Vice President at Consulting Solutions, authored an article titled “Why Omnichannel, Personalized Shopping Is Essential for Today’s Retailers” with Chain Store Age. In the article, Amit explores how leading retailers are adapting to meet the expectations of today’s connected shoppers. Consumers increasingly expect seamless transitions between online and in-store experiences, along with […]

Amit Patel, Senior Vice President at Consulting Solutions, is published in SupplyChainBrain with an article titled “Four Key Digital Supply Chain Shifts to Make in Mid-2025.” In the article, Patel outlines the major technology-driven changes reshaping supply chain operations, including digital marketplaces, AI-driven automation, predictive analytics, and streamlined payment processes. He emphasizes the need for […]

In his latest article with Total Retail, “Shoppers Expect Omnichannel, Personalized Experiences — Does Your Brand Have What it Takes?”, Senior Vice President Amit Patel explores how retailers can meet evolving customer demands. Amit explains that consumers increasingly expect seamless experiences that blend online and in-store interactions. He emphasizes the importance of omnichannel integration, data-driven […]