Senior Systems Engineer


The Endpoint Technology Solutions group works with Business/IT leadership and our technology partners to provide the vision for our future work environment.  We design, build, and support solutions that empower employees and provide greater flexibility in their daily work.  As a part of the team, you will deliver a wide range of applications and systems that support 83,000 employees’ physical and virtual business technology environments around the globe.  You will be an integral part of our success, providing innovative and exceptional solutions for productivity, collaboration, and communication in a secure environment. Our core technology areas are Mobility (messaging, remote access and mobile applications), Platforms (Citrix, Terminal Server) and Client Architecture (Lync, Exchange, Office, Server O/S, Desktop O/S).


As a Senior Systems Engineer you will be responsible for maintaining and supporting components of our virtual desktop environment, including virtual desktop infrastructure, client-based Windows operating systems, and application components within the infrastructure.  Your responsibilities will include, but not be limited to:

  • Problem management
  • Continuous improvement (capacity reporting, trending, process improvement)
  • Escalated engineering-level support (Tier III)
  • Knowledge management
  • System maintenance and patching
  • Participation in on-call duties
  • Transition of support-related knowledge and documentation to other technical support teams


Qualifications Required:

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future
  • 5+ years’ experience with incident and problem management
  • 3+ years’ experience supporting Windows virtual desktops (Windows 7/8, Windows 2008 R2 Terminal Server)
  • 3+ years’ experience supporting Citrix or Terminal Server infrastructures
  • Proficiency supporting current versions of:
    • Windows Remote Desktop
    • Active Directory
    • Group Policies
    • Windows printers/printing
    • Thin clients
    • Citrix XenApp
    • Citrix XenDesktop
    • Citrix Provisioning server
  • Ability to produce clear procedural, technical, and report documentation
  • Ability to successfully communicate technical details to a wide variety of audiences, including technical and non-technical individuals
  • Proven initiative and ownership in solving problems


  • VBScript or Powershell scripting experience
  • Virtual desktop experience in an environment supporting more than 5,000 users
  • Virtual desktop experience in and environment supporting users in different geographical regions
  • Experience supporting a growing consumerized environment, with clients accessing the environment via smartphones, tablets, kiosks, etc.
  • Experience supporting Microsoft App-V and UE-V technologies
  • Experience supporting Microsoft SCCM 2007/2012
  • Experience with VMWare or XenServer as a virtualization platform
  • Experience with enterprise-class storage, such as EMC and NetApp
  • Bachelor’s degree in Computer Science, Computer Information Systems, Management Information Systems, or related field