An IT Brew article, “How to Help the Help Desk Pro Screaming ‘Help!’”, explores how modern organizations are rethinking help desk structures to improve issue resolution speed, reduce stress on frontline staff, and strengthen collaboration across IT teams. The piece features insights from Amit Patel, SVP at Consulting Solutions. Amit discusses the shift from traditional hierarchical […]
Consulting Solutions SVP Amit Patel is featured on the Driving Tomorrow podcast, produced by AiNews.com. The episode focuses on how organizations can prepare their workforce for the increasing impact of AI on cybersecurity. In the discussion, Amit emphasizes the growing urgency around AI and cyber readiness as both continue to rise to the top of […]
Amit Patel, SVP at Consulting Solutions, is recently featured on the Talking Cloud podcast, where he joined host Grant Asplund to discuss how technology consulting is evolving. During the conversation, Amit explores several key topics shaping the industry today, including: The importance of local delivery models and strong client relationships Challenges organizations face in […]
Amit Patel, Senior Vice President at Consulting Solutions, has been published in The AI Journal with his article, “Cybersecurity in the AI Age: 4 Ways to Reduce Human Error and Limit Exposure.” In the article, Patel outlines four key approaches organizations can use to strengthen cybersecurity practices in an era increasingly shaped by artificial intelligence. […]
How can organizations detect and prevent irregular database behavior before it causes disruption? An IT Brew article, “How to Spot Rogue Database Behavior,” examines this question with insights from Amit Patel, SVP at Consulting Solutions. In the piece, Amit discusses strategies for maintaining secure and reliable databases, including implementing strict access controls, isolating development environments, […]
IT Brew’s article titled “How ‘EDR Killer’ and ‘EDR Freeze’ Tactics Impact Organizations” features expert insight from Amit Patel, SVP at Consulting Solutions. The article explores how cybercriminals are advancing their methods to disable or evade endpoint detection and response (EDR) tools, posing new challenges for organizations seeking to protect their data and systems. Amit […]
IT Brew recently published an article, “How to Manage Lots of Emails from Lots of Shared Inboxes,” offering guidance on staying organized and efficient when working across multiple shared inboxes. The piece outlines practical tips such as defining ownership rules, using automation to prioritize and route messages, standardizing response templates, and monitoring performance to keep […]
Amit Patel, Consulting Solutions SVP, authored an article for CustomerThink titled “Believe the Hype About AI-Driven Hyper-Personalization & CX.” In this piece, Amit examines how organizations are using artificial intelligence, machine learning, and real-time data to move beyond traditional personalization toward highly individualized, context-aware customer engagement. He also highlights the importance of balancing innovation with […]
With the Windows 10 end-of-support date set for October 14, 2025, organizations across industries are planning their transition strategies to Windows 11. ITBrew recently featured Amit Patel, Senior Vice President at Consulting Solutions, in the article “Four Considerations as You Move from Windows 10 to 11.” The piece highlights critical factors enterprises should evaluate during […]
Amit Patel, Senior Vice President at Consulting Solutions, authored an article titled “Why Omnichannel, Personalized Shopping Is Essential for Today’s Retailers” with Chain Store Age. In the article, Amit explores how leading retailers are adapting to meet the expectations of today’s connected shoppers. Consumers increasingly expect seamless transitions between online and in-store experiences, along with […]