An IT Brew article, “How to Help the Help Desk Pro Screaming ‘Help!’”, explores how modern organizations are rethinking help desk structures to improve issue resolution speed, reduce stress on frontline staff, and strengthen collaboration across IT teams. The piece features insights from Amit Patel, SVP at Consulting Solutions. 
 
Amit discusses the shift from traditional hierarchical support models to swarm-based approaches, where cross-functional teams can rapidly assemble in virtual environments such as Slack channels or digital war rooms to solve complex technical challenges. He notes that this model can accelerate resolution times significantly, while also creating learning opportunities for junior team members. 
 
Amit’s perspective underscores how thoughtful collaboration practices and clear communication channels are becoming essential as organizations adapt to evolving service demands. 
 
Read the full article here.

Amit Patel, SVP at Consulting Solutions, is recently featured on the Talking Cloud podcast, where he joined host Grant Asplund to discuss how technology consulting is evolving.

 
During the conversation, Amit explores several key topics shaping the industry today, including:

• The importance of local delivery models and strong client relationships
• Challenges organizations face in implementing AI solutions
• The growing role of AI in cybersecurity and data management
• How companies can adapt to rapid technological change while maintaining security and efficiency

 
The episode highlights how Consulting Solutions continues to support clients through innovation, data-driven insights, and a strategic approach to digital transformation.

 
Listen to the full episode here: Talking Cloud – Featuring Amit Patel

How can organizations detect and prevent irregular database behavior before it causes disruption? An IT Brew article, “How to Spot Rogue Database Behavior,” examines this question with insights from Amit Patel, SVP at Consulting Solutions.

In the piece, Amit discusses strategies for maintaining secure and reliable databases, including implementing strict access controls, isolating development environments, and ensuring proper recovery protocols. His perspective underscores the importance of proactive data governance and system integrity in today’s technology-driven environment.

Read the full article here to learn more.

IT Brew recently published an article, “How to Manage Lots of Emails from Lots of Shared Inboxes,” offering guidance on staying organized and efficient when working across multiple shared inboxes.

The piece outlines practical tips such as defining ownership rules, using automation to prioritize and route messages, standardizing response templates, and monitoring performance to keep teams responsive. Consulting Solutions’ SVP Amit Patel contributed insights on structuring workflows and establishing clear processes to improve communication in high-volume environments.

Read the full article here.

With the Windows 10 end-of-support date set for October 14, 2025, organizations across industries are planning their transition strategies to Windows 11.

ITBrew recently featured Amit Patel, Senior Vice President at Consulting Solutions, in the article “Four Considerations as You Move from Windows 10 to 11.” The piece highlights critical factors enterprises should evaluate during the migration process, including:

• Hardware compatibility and system requirements
• Security implications of the upgrade
• Asset management and monitoring
• Planning for enterprise-wide deployment

Amit’s perspective provides actionable guidance for IT leaders navigating this major operating system change.

Read the full article here.