In his latest article with Total Retail, “Shoppers Expect Omnichannel, Personalized Experiences — Does Your Brand Have What it Takes?”, Senior Vice President Amit Patel explores how retailers can meet evolving customer demands.

Amit explains that consumers increasingly expect seamless experiences that blend online and in-store interactions. He emphasizes the importance of omnichannel integration, data-driven personalization, and modern technology solutions such as cloud-based systems and real-time inventory management.

By adopting these strategies, retailers can enhance customer satisfaction, build loyalty, and stay competitive in an evolving market.

Read the full article here. 

Customer expectations are higher than ever, and businesses that don’t use data effectively will struggle to keep up. In 2025, data intelligence isn’t just an advantage—it’s a necessity for delivering personalized experiences, making real-time decisions, and staying competitive.

In his latest article, To Improve CX in 2025, Retail and eCommerce Must Prioritize Data Intelligence, Amit Patel explores how businesses can turn data into actionable insights. From AI-powered customer support to predictive analytics and omnichannel engagement, he highlights key strategies shaping the future of customer experience.

Companies that put data at the core of their CX strategy will be the ones leading the way.

Read the full article here.

Amit Patel, Senior Vice President at Consulting Solutions, was recently featured on the Sales and Marketing Management Podcast The Direct Link Between Data Intelligence and Positive Customer Experience.

In the podcast, Amit highlights the importance of data intelligence in shaping effective B2B sales and marketing strategies. He discusses how businesses can leverage their data to gain insights into buyer behavior, preferences, and purchasing patterns—essential for delivering exceptional customer experiences.

“Data intelligence enables businesses to extract actionable insights from their vast datasets, bridging the gap between customer expectations and business capabilities,” Amit explains.

With personalization, convenience, and trust becoming key priorities for customers, businesses that effectively use data intelligence are better positioned to meet and exceed these expectations.

Listen to the full podcast here.

Amit Patel, Senior Vice President of Consulting Services at Consulting Solutions, is featured in Specialty Retailer’s 2024 Holiday Readiness Guide. 

In the article, Amit provides insights on creating seamless omni-channel shopping experiences, emphasizing strategies such as integrating online and in-store platforms, personalizing customer interactions, and leveraging data-driven decision-making. These approaches are critical for retailers preparing for the busy holiday season. 

Read the full guide here.